Moove Europe - Mobil Pro Programme

Terms and Conditions

Last updated: 12^th May 2026

1. Introduction:

1.1. These terms and conditions ("Terms") details and govern the use of the Moove website (https://mooveeurope.com/mobilpro/) ("Website") and the Mobil Pro℠  Programme ("Programme") organised by Moove Lubricants Limited, a company registered with Companies House under number 02075698 and with registered office at Dering Way, Gravesend, Kent, England, DA12 2QX ("Organiser").

1.2. Businesses and individuals may register on the Website for creation of an account in accordance with clause 2 below (“Users”). Some Users may also be eligible to become participants in the Programme in accordance with clause 3 below (“Participants”). All Users registering on the Website agree to be bound by these Terms.

1.3. Registration and access to the Website and Programme is available from12th May 2026. Access to the Website and participation on the Programme shall be available indefinitely until changed or terminated by the Organiser in its absolute discretion ("Relevant Period").

1.4.All Users will get access through their respective Website account dashboard to (i) training modules prepared by the Organiser, and (iii) the Mobil Pro downloadable assets offered by the Organiser.

1.5. From time to time, the Organiser may offer competitions, prize draws, or similar promotions (“Promotion”) to Users or Participants via the Website or Programme. Participation in any Promotion is entirely optional and will be governed by separate terms and conditions specific to that Promotion. In the event of any conflict between these Terms and the specific Promotion terms, the Promotion terms shall prevail.

2.    Website Registration:

2.1. The following Users can register to use the Website:

a) an owner and individual professionals of a workshop incorporated in the United Kingdom and the Republic of Ireland (“Workshops”);

2.2. Users shall validly register for an account on the Website by providing their contact details and respective Workshop name. Workshops that provide the information detailed in clause 3.2 below may also become Participants in the Programme.

2.3. Applicants will also be required to opt on whether they would like to receive marketing communications from the Organiser, and whether they would like their business information to be shared on the Website for the purpose of marketing their business to third parties. Users who agree to the aforementioned may withdraw their consent at any time after registration.

2.4. The only means to become a User or Participant is through the completion and submission of registration form through the Website. Anyone registering will need to validate their contact information via electronic email before continuing with the registration. No other means of applying for an account on the Website or participation in the Programme will be accepted.

2.5. Registrations that do not comply with these Terms or the terms of use of the Website (provided on the Website) will be invalid and disregarded.

2.6. Each User is only entitled to register once for the Website. The Organiser reserves the right to refuse, merge or close additional accounts at any time.

2.7. If the User has any issues or questions relating to its registration on the Website, it shall contact the Organiser’s Customer Services department on marketing@uk.moovelub.com.

3.    Programme Eligibility

3.1. Participation in the Programme is open to all Workshops meeting the conditions set out below.

3.2. To become a Participant of the Programme, a Workshop (“Applicant”) must:

a) visit the registration page of the Website (https://mooveeurope.com/mobilpro/register/ );

b) properly fill in the Applicant registration form, which shall include:

(1) the Applicant’s contact details;

(2) the Applicant’s full trading name for their business;

(3) the full name details of all Motor Factors used by their business (up to three Motor Factor per Participant).

3.4. Participants shall keep the Organiser informed of any changes to the information and details provided in the registration form after registration. Failure to provide the details identified in clause 3.2.b). will result in the Applicant not being granted access to its dashboard on the Website and to the Programme.

3.5.By registering on the Website, the individual filling the registration form warrants and represents that they have full legal authority to represent and bind the Applicant to these Terms.

3.6. The Organiser reserves the right to cancel, modify, extend or suspend the Programme and these Terms at any time.

4.    Participation and Marketing Preferences

4.1 Users agree that as part of the Mobil Pro programme, the Organiser may contact them with essential information related to their membership, including but not limited to their points balance, tier status, and reward expiry notifications. These communications are necessary for the administration of the programme and do not require separate consent.

4.2 Users may also be given the option to receive promotional communications relating to the loyalty programme, such as bonus point opportunities or tier upgrade incentives. These communications will only be sent where the User has provided explicit consent, which can be withdrawn at any time.

4.3 For information about how we collect, use, and protect your personal data in connection with the Mobil Pro programme, please refer to our Privacy Policy available at https://www.mooveeurope.com/privacy-policy .

5.    Liability

8.1.    The Organiser's liability is limited to the maximum extent permitted by law. Nothing in these Terms shall be construed as limiting or excluding the Organiser’s liability for fraud, death, or personal injury caused by Organiser’s negligence, or any other liability to the extent the same may not be excluded as a matter of law.

8.2.    The Organiser will not be liable for any indirect, incidental, or consequential damages, loss of profits, or other economic loss arising from or in connection with the use of the Website or participation in the Programme. The Organiser total and aggregate liability to each Participant of the Programme arising under or in connection with this agreement, including for any breach of contract, tort, or otherwise as well as any liability for any negligent act or omission howsoever arising shall not exceed the amount of £250.

5.3.    Any tax which a Participant may be required to pay under the laws applicable to it on any Rewards or Promotions redeemed pursuant to the Programme shall be the responsibility of that Participant.

5.4.    The Website may be subject to interruptions, delays, or unavailability of the Website or any software used in connection with the Programme that are managed by third-party providers, including but not limited to the Processor and the Logistics Company. This includes any loss of Points, inability to redeem Rewards, or any other consequences arising from such outages. Participants acknowledge that the availability of the Website and related software is beyond the Organiser’s control and agree to hold the Organiser harmless for any issues resulting from third-party outages.

5.5.    The Organiser shall endeavour to correct any wrong information and provide Participants with the adequate Points and Rewards impacted by outages in a timely fashion. Nonetheless, Organiser shall not bear any liability for the wrongful delivery of Rewards due to inaccurate details provided by Participants.

6.    Force majeure

6.1.    Organiser shall not be liable for any failure to fulfil any term of these Terms if fulfilment is delayed, hindered or prevented in whole or in part by any circumstances whatsoever which are not within its reasonable control, including but without limitation to the generality of the foregoing:

a)    strikes, lockouts, labour disputes of any kind, partial or general stoppages of labour (including working to rule), refusals to perform any kind of work (whether or not any of the foregoing are lawful, or relate to that party’s own employees or others);

b)    war, hostilities, terrorist activity (actual and/or perceived), or any local, national or international emergency;

c)    any regulation, order or request of, or interference by, or restriction imposed by any international, national, provincial, port or other public authority or any person purporting to act for such authority;

d)    breakdown of or accident to plant, machinery or facilities;

e)    failure of or hindrances to transportation;

f)    failure of or shortage in any of the Organiser’s or Organiser’s contractors supply of Rewards or technology information to maintain the Website; or

g)    the threat or reasonable apprehension of any of the foregoing events.

7.    Amendments and Termination

7.1.    The Organiser reserves the right to amend these Terms or terminate the Programme at any time with notice to Users.

7.2.    Any amendments will be effective upon publication on the Website.

8.    Data Protection

8.1.    By entering their details, Users consent to the use and processing of their personal and business data by the Organiser, the Processor, and the Logistics Company (“Data Processors”) for the purposes of their use of the Website, administration of the accounts on the Website and of the Programme, as well as for marketing purposes in accordance with the Organiser’s Privacy Policy (available on the Website) and the applicable data protection laws.

The Organiser may contact Users with essential information related to the Programme such as account information, change of these Terms and conditions or other notifications based on legitimate interest or contractual necessity. These communications do not require separate consent.

Where Users have given explicit consent, the Organiser may also send promotional communications relating to the Programme, such as Promotions or offers. Users may update their preferences or withdraw consent at any time via the preference centre or the unsubscribe link provided in marketing emails.

9.2.    Further, as Organiser is part of the Moove group, Organiser may disclose Users’ personal data to other Moove entities located around the world. Transfers of personal information within the Moove group are protected by Moove’s global compliance framework which implements appropriate measures and safeguards to ensure an adequate level of data protection wherever data is physically kept.

10.    Viruses

10.1.    The Organiser does not guarantee that the Website will be secure or free from bugs or viruses. Users are responsible for configuring their information technology, computer programmes and platform in order to access the Website. Users should use their own virus protection software.

10.2.    Users must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. Users must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. Users must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. The Organiser may report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing the Users’ identity to them. In the event of such a breach, the Organiser may terminate the Users’ use of the Website immediately.

11.    Intellectual Property

11.1.    The Organiser is the owner or the licensee of all intellectual property rights on the Website and in the material published on it. These rights include, but are not limited to, the design, layout, look, appearance and graphics on and of the Website. Reproduction of these rights without express approval of the Organiser is prohibited. All such rights are expressly retained by the Organiser and nothing in these Terms shall be construed in any way to confer any license or transfer of said rights to Users or any third-party.

11.2.    Any intellectual property in Rewards owned by third parties remains vested on said third parties. The Organiser gives no warranties relating to third party intellectual property rights on the Rewards.

12.    Warranty Disclaimer

12.1.    Further to the exclusions foreseen in clauses 8.4 (Website), 12.1 (Viruses) and 12.2 (Intellectual Property), the Organiser makes no warranties, whether express or implied, regarding the performance, quality, or fitness for a particular purpose of the Website or the Programme, of any software used in connection with the Programme or by third-parties engaged by the Users, or of any Rewards offered.

13.    Governing Law and Jurisdiction

13.1.    These Terms shall be governed by and construed in accordance with the laws of England and Wales.

13.2.    Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.    Miscellaneous

14.1.    Users must keep their access details confidential and not pass them on to anyone else. If a User account has been accessed by a third party or if the User has any other indication that its account is being misused, User must notify the Organiser immediately and change its password through the login area.

14.2.    The Organiser may temporarily disable or suspend the account on the Website if Organiser suspects any wrongful use of the account..

14.3.    From time to time the Website may also include links to other websites. These links are provided for the Users’ convenience to provide further information. They do not signify that the Organiser endorse said website. Organiser shall have no responsibility for the content of the linked website.

14.4.    The Website uses cookies to monitor browsing preferences in accordance with the Cookies Statement provided on the Website.

14.5.    If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity or enforceability of the remaining provisions.

14.6.    These Terms constitute the entire agreement between the parties regarding the use of the Website and participation on the Programme.

14.7.    Users may reach out to the Organiser to discuss any questions relating to the Website or the Programme via email marketing@uk.moovelub.com.